Housing or service charge received? Understand it before you pay.

Upload your service charge demand, management fee notice or maintenance invoice and get a free first review. If there are points worth clarifying before you pay, a fuller overview with written response guidance is available.

Service charges and management fees are not always clearly broken down. Most people pay without asking — and only wonder later whether some items were worth querying first.

Get a free first overview

PDF, JPG or PNG · no commitment · further overview available

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What the charge coversService charge demands are not always clear about what each item relates to.

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Management fees and maintenanceHow management fees are calculated and what maintenance costs cover is not always stated clearly.

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Before you pay or respondA clearer picture of the charge gives you a better basis for any next step.

Free first overview

Upload your service charge demand, management fee notice or maintenance invoice. You will receive a plain-language overview of what each item covers and whether anything is worth clarifying before you pay.

Choose file

PDF, JPG or PNG · max. 8 MB

🔒 Processed securely to prepare your overview — not shared with third parties.

No subscriptionSecure payment via StripeResult by email

✓ Charge breakdown ✓ Management fee explained ✓ Maintenance costs ✓ Suggested response wording ✓ Further overview available

If you want more detail

Further overview + response guidance

We review the service charge demand or management fee notice in plain language — what each item covers, how costs have been calculated and whether any charges are unclear or unexplained. You receive suggested wording for a written response you can use. You decide what to do next.

Review of management fees and what they are stated to cover
Review of maintenance costs and how they are allocated
Check for unexplained line items or missing breakdowns
Review of shared building costs and basis of calculation
Clear next steps in plain English
Suggested wording for a written response

£29 one-off · no subscription

Start with a free first overview

🔒 Secure payment via Stripe — card details are never stored

If the overview does not cover what you uploaded, get in touch. We will take another look.

How it works

What to expect

Upload your document

Upload your service charge demand, management fee notice, maintenance invoice or leasehold cost summary. PDF, JPG or PNG.

Receive a free first overview

You receive a plain-language overview of the main charges and whether any line items are unclear or worth querying before you pay.

Optional fuller overview

If you want more detail, a fuller overview with suggested response wording is available for £29.

What charges often leave unclear

What housing charges often leave unclear

Management fees

What a management fee covers and how it is calculated should be clear from the demand. A total without a breakdown can be difficult to follow.

Maintenance and repair costs

Shared maintenance charges should explain what work was carried out and how the cost has been divided. Items without an explanation are worth asking about before paying.

Shared building costs

How building expenses are allocated between residents should be clear from the demand. The basis of calculation is not always stated.

Is this for you?

Use this if

✓You received a service charge demand, management fee notice or maintenance invoice that is not clearly explained

✓The breakdown does not make clear what each item relates to or how amounts were calculated

✓The charge appears higher than expected and you would like a clearer picture before paying

✓You want a clear, professional written query to send before paying

Typical feedback

How people experienced the overview

"The management fee wasn't broken down at all. Having it explained in plain language helped me understand what I was actually paying for."

Customer from Bristol

"The charge was higher than the previous year with no explanation. Having it explained clearly meant I knew exactly what to ask."

User from Leeds

"I wasn't sure whether I was entitled to ask questions or whether I just had to pay. The overview made it clear that asking was a reasonable and normal step."

Customer from Manchester

"The suggested wording was professional and measured. I wouldn't have known how to phrase it without it sounding like a complaint."

User from Birmingham

Frequently asked questions

Things people usually ask

What types of housing charge can I upload? ⌄

You can upload service charge demands, management fee notices, maintenance invoices, leasehold cost summaries and similar housing-related charges where you want to understand what you are being asked to pay before deciding what to do.

Am I entitled to a breakdown of a service charge? ⌄

In many cases, yes. Leaseholders and tenants receiving service charges are often entitled to request a summary of costs or supporting information. Whether that applies in your situation depends on your agreement. An overview can help clarify what questions are reasonable to raise.

What happens after I upload? ⌄

You receive a plain-language overview by email — typically by the next working day before 4pm. This gives you an overview of the bill and flags any areas worth looking at. A fuller overview with suggested response wording is available for £29 if you want more detail.

Do I have to pay a service charge before I can ask questions? ⌄

In many cases, yes. You can ask written questions about specific charges before the payment deadline. Having a clear, professional question to send makes that easier to do.

Can I speak to someone by phone? ⌄

Our service is designed around document review and written assessments delivered by email. By working primarily through email rather than telephone consultations, we are able to keep the service affordable while ensuring every document receives a careful and consistent review.

Is this legal advice? ⌄

No. DoIPayThat provides plain-language charge reviews and suggested response wording. It does not provide legal advice or legal representation. For complex leasehold matters, specialist advice may be worth seeking.

What happens to my document? ⌄